Returns and Shipping

Returns and Refund policy

We understand it can be tricky purchasing online so Laine Swimwear is more than happy to exchange any full priced items for alternate sizing, styles or colourways.Please Note: Laine Swimwear does not accept returns and follows a strict no refund policy. 

 

These items must be returned to us unworn, unwashed and with all tags and hygiene strips still attached. 

 

If you wish to exchange for sizing, style or colourway purposes, simply email info@laineswimwear.com with your reason for exchanging within 7 days of receiving the item. We will reply with an exchange form. The product/s must be accompanied with your invoice, all swing tags and garment labels attached and the hygiene stickers in place when returning. These items must then be returned to the required address with a return shipping satchel enclosed. We will then return your new item using your prepaid postal satchel.

 

Our crochet pieces are handmade and are closely checked for any malfunctions. In the unlikely occasion any piece (lycra or crochet) is faulty, you may return the item within 30 days from the date of purchase. We will assess the fault and reserve the right to repair or replace. Please contact us if you believe you have received a faulty item, but Laine Swimwear will not refund as a result of 'wear and tear'. To ensure this doesn’t happen, closely follow the care instructions attached to your crochet pieces.

 

Laine Swimwear is not responsible for any return costs, these are an individual expense. We are not accountable for these garments. To ensure your return reaches us, we suggest you use Express Post Australia which is accompanied by a tracking

 

Please note Laine Swimwear does not accept exchange of sale items. These are final sales and are not eligible for exchange.

 

 

 

Shipping

Within Australia - Flat Rate of $10

We will send your parcel to you via Express Post Australia, you will be supplied with a tracking number to track your items. Please note these items have to be signed for, if you are unable a 'we missed you' slip will be left. Proceed to your closest post office for collection. 

 

For orders in metro areas - please allow between 3-4 days

For orders in rural areas - please allow between 4-5 days

 

International Orders - Flat rate of $25 

All international orders are sent via International Registered Post, you will be supplied with a tracking number and be required to sign to receive your items. Please note Laine Swimwear will not be responsible for any customs or import charges.